Privacy Policy

Tidal Physical Therapy and Wellness, PLLC

Effective Date: May 6, 2026

This Privacy Policy describes how Tidal Physical Therapy and Wellness, PLLC ("we," "us," or "our") collects, uses, and protects information provided by visitors to our website and clients of our practice. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, date of birth, email address, phone number, and mailing address provided through contact forms, appointment requests, or intake processes.

Health-Related Information: Information you voluntarily provide when requesting orthopedic physical therapy, female pelvic floor physical therapy, pregnancy and postpartum physical therapy, peri- and post-menopause physical therapy, or related care and wellness services.

Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our website.

Communications: Messages, inquiries, or feedback submitted through our website or via email.

How Information Is Used

We use the information we collect to:

Schedule and confirm appointments
Communicate about your care, billing, and administrative matters
Respond to inquiries and provide requested information
Improve our website and service offerings
Comply with applicable laws and regulations

We do not use your personal information for marketing or promotional purposes without your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

Text Messaging & Mobile Data Compliance

SMS Program Description

Tidal Physical Therapy and Wellness, PLLC uses SMS text messaging solely for care coordination purposes. This includes appointment reminders, administrative communications, and billing notifications. We do not send marketing or promotional text messages.

Opt-In

By submitting your phone number through our website form and checking the SMS consent checkbox, you consent to receive text messages from Tidal Physical Therapy and Wellness, PLLC related to your care and account. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out. Reply HELP for help. You may also contact us directly at (401) 216-7477 or julianne@tidalptandwellness.com to be removed from SMS communications.

Message Frequency

Message frequency may vary.

Carrier Disclaimer

Message and data rates may apply. Tidal Physical Therapy and Wellness, PLLC is not responsible for any charges applied by your mobile carrier.

Age Restriction

SMS communications are intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We do not share mobile opt-in data or SMS consent information with any third parties under any circumstances.

We may share information with trusted service providers who assist in operating our website or delivering our services, solely under confidentiality agreements and only as necessary to perform those functions.

We may disclose information when required by law or to protect the rights and safety of our clients, staff, or the public.

We handle health-related information in accordance with applicable healthcare privacy laws.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to any legal retention requirements
Withdraw consent for SMS communications at any time by replying STOP or contacting us directly

To exercise any of these rights, contact us at julianne@tidalptandwellness.com or (401) 216-7477.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to contact us immediately if you believe your information has been compromised.

Terms & Conditions of Use

These Terms & Conditions govern your use of the Tidal Physical Therapy and Wellness, PLLC website and services. By accessing our website or engaging our services, you agree to be bound by these terms.

Use Restrictions

You agree not to:

Use this website for any unlawful purpose
Attempt to gain unauthorized access to any portion of the website or its systems
Transmit harmful, offensive, or disruptive content
Reproduce, duplicate, or exploit any portion of this website without express written permission

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Tidal Physical Therapy and Wellness, PLLC and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Third-Party Links

Our website may contain links to third-party websites for your convenience. Tidal Physical Therapy and Wellness, PLLC does not control and is not responsible for the content, privacy practices, or accuracy of any third-party sites. Accessing third-party links is done at your own risk.

Termination

We reserve the right to restrict or terminate access to our website or services at our discretion, without notice, if we believe a user has violated these Terms & Conditions or applicable law.

Governing Law

These Terms & Conditions and Privacy Policy are governed by the laws of the Commonwealth of Massachusetts. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of the Commonwealth of Massachusetts.

Changes to Terms

We reserve the right to update this Privacy Policy and Terms & Conditions at any time. Changes will be posted to this page with a revised effective date. Continued use of our website or services following any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

Contact Information

Tidal Physical Therapy and Wellness, PLLC 714 Washington Street, Dedham, MA 02026 Phone: (401) 216-7477 Email: julianne@tidalptandwellness.com Website: www.tidalptandwellness.com

Clinic Hours: Monday: 1:00 PM – 8:00 PM Tuesday: 7:00 AM – 2:00 PM Wednesday: 12:00 PM – 8:00 PM Thursday: 7:00 AM – 2:00 PM Friday: 7:00 AM – 3:00 PM Saturday: By Special Request Only Sunday: Closed